UnitedHealth gives timeline for Change restoration: payments up by late next week

Change Healthcare’s parent company said it’ll have its electronic payment function up and running by late next week after a February cyberattack took many of its systems offline. Its claims network and software will take longer.

UnitedHealth Group said clients will be able to reconnect to Change’s electronic payment system on March 15. Since the company announced the attack on Feb. 21, hospitals, pharmacies, and other health care providers have had varying degrees of difficulty getting paid for their services, with some racking up significant claims backlogs. The company said it expects to begin testing connectivity to its claims network and software on March 18, restoring connectivity through that week.

UnitedHealth, which bought Change in 2022, said in a news release it has been working “aggressively” to restore services since it announced the attack.

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